Some of our Christmas experiences include the option to personalise your visit with information about your child. However, personalisation is only available for bookings made before a set deadline.
Please read carefully.
Which Experiences Can Be Personalised?
Personalisation is available for:
Classic Grotto
The Curious Case of the Christmas Crumbs
Personalisation is NOT available for:
Meet Father Christmas Under-5 Grotto sessions
A Very Crimson Christmas
If you book an experience that does not include personalisation, no personalised elements will be included.
Personalisation Deadline
To be eligible for personalisation, your visit must be booked on or before 5th November.
This deadline applies to the booking date, not the visit date.
If you book after 5th November, personalisation will not be available.
We are unable to make exceptions after this date.
What Happens After You Book?
If you book on or before 5th November and your chosen experience includes personalisation, we will contact you directly with clear instructions on how to provide the required information. However no emails will be sent out before the deadline of 5th November.
We will then send emails in date order so you can expect it to be some time after 5th November that you receive an email if you have booked in Christmas week as an example
You do not need to send any information at the time of booking.
Please do not send personalisation details in advance or separately by email. We will request specific information in a set format to ensure everything is prepared correctly for your visit.
If you book after the deadline, you will not receive a personalisation email.
Why Is There a Deadline?
Because our events are immersive and carefully scheduled, personalised elements must be prepared in advance. After the deadline, we begin final production and are unable to add new personalised details.
Once we start to send emails there will be a chart on this page with the date emails were sent and the deadline to reply
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