Personalising your visit

Please note personalisation only applies to bookings made on or before Halloween (31st October)

If you opt into personalisation during the booking process we will be in touch by email to ask you for the information we need.

We will start to contact people from early November and we will contact people in date order so please don’t expect to hear from us until late November/ December if you have booked for Christmas Eve

Please do not give any information at this stage as you will be contacted separately and the information will be requested. If you do provide information in the initial email it will not be used as this year we are asking for specific information.

Please keep an eye on your junk/spam folder from early November onwards and we will update this page with the dates by which you should have been contacted.

If you have NOT received an email 14 days before your visit then it is your responsibility to email us on magicalleystratford@gmail.com simply stating you have not received a personalisation email.

The requirement to email us if you have not received your email is to ensure that if for any reason our initial email goes into junk/spam or the email address we hold for you has been typed incorrectly when inputted into the booking form we can then make sure you receive the personalisation request from us.

If however you do not receive our email and do not contact us 14 days before your visit then your visit will NOT be personalised. Please note we do need the full 2 weeks and no exceptions will be made. This is due to the amount of admin involved in running this event.

We will also give a strict time frame in the email for you to return the required information to us and again if this deadline is missed then again your visit will not be personalised.

Please do not email Sam and ask for exceptions to be made to the deadline as she will be unable to help. Also sending abusive emails in relation to personalisation may result in your tickets being cancelled as Sam has the right to work in a safe environment free from abuse. We thank you in advance for your understanding and co-operation. Please note if you do email Sam and ask for exceptions to be made and you are rude and or abusive to her there is every possibility your tickets will be cancelled as we have the right to refuse entry to anyone rude and abusive and in previous years Sam has received emails equivalent to harassment and hate speech. So please do not do it.

If you book tickets after the 31st October (Halloween) including last minute available slots and cancellations it is unfortunately not possible to personalise your visit. This is because the event opens in November and we have a lot of preparation to do and we are processing thousands of pieces of information about children who have booked in advance of the deadline – thank you for your understanding.